Do you accept tips?
Tips are always appreciated but not required. The best tip we can receive is your continued business and referrals.
What forms of payments do you accept?
We accept cash, checks (with a valid state ID or DL), MasterCard, Visa, American Express, and Discover. Payment is expected when service is completed.
What is the difference between Airport Cargo and Airport Terminal service?
With our Airport Terminal Service you and your pet will be taken or picked up at the departure/arrival curbside area of the airport. We will need your flight information at [...]
Do you have access to customer’s apartment keys?
There are times when customers request for their pet to be picked up or drop off when they are not at home. In these cases we are usually given keys [...]
Do you provide transport service for pets that pass away at home?
Our deceased pet transport service can provide you with a compassionate and dignified way of getting your pet to their final resting place. We will transport your pet to your [...]
What does your Emergency Transport Service do?
Our main objective is to respond to your call in a timely manner. Our experience with handling injured and critically ill pets will provide your pet with the care necessary [...]
If I find a stray dog or cat, what type of transport service can you provide?
We can transport the stray pet to the nearest animal control facility. Please note that the person requesting the service will need to accompany the pet and regular pet taxi [...]
What states do you provide long distance ground transport service too?
We provide long distance ground transport service to and from all 50 states. Pricing for all long distance ground transport service will depend on various factors. Please call us at 1.888.9 [...]
Do I need to go with my pet?
If you are planning not to travel with your pet, please make sure that the individuals who will be receiving your pet from us are notified and prior arrangement made [...]
Does my pet need to be in a crated while being transported?
All cats are required to be crated for the simple reason that they are more difficult to restrain and the chances of them escaping are considerably higher. When transporting dogs, [...]