What types of animal handling equipment do you carry in your vehicles?
Our vehicles are each equipped with a pets first aid kit, a stretcher to carry large injured pets, a variety of sizes of crates, muzzles, leashes and harnesses and portable [...]
What are your business hours?
Our normal business hours are Monday through Friday from 6 am to 9 pm and Saturdays from 7 am to 6 pm. Our Emergency Transport Service hours are from 6am [...]
What is your cancellation policy?
If you need to cancel a scheduled appointment, we ask that you give us as much notice as possible. As long as we do not send a driver out, there [...]
Do you provide assistance with getting my pet down from my apartment?
Yes. This is one of the main benefits of using our service and that separates us from a regular taxi service. Our driver can assist you with getting your cat [...]
Do you service the suburbs?
Yes. We service most areas and all 50 states. Additional surcharge fee will apply.
What are your rates?
Our rates vary and there are other factors that are taken into account. You can view our rates for all of our transport services by clicking on the specific service [...]
What is considered a Round Trip?
A round trip is service that is continuous, meaning that the driver will wait throughout your pets appointment and will provide the return trip home immediately after. Please note: If [...]
Are pet owners allowed to ride along with their pet on trips?
Yes. Owners are always welcomed to ride with their pet. Our vehicles have a full size bench seat in the back with more than enough room for you and your [...]
If I make an appointment online or by email is it safe to assume I will be provided service?
All appointment request done online, requested through voice mail or email must be confirmed verbally and/or by email by a Pet Pros staff.
Do you take last minute appointment requests?
Yes. However, driver availability and choice of times may be limited.