Safe and Reliable
Licensed, Bonded, & Insured
Pet Taxi – Frequently Asked Questions (FAQ)
Safety, Reliability and Courteous service are the extras you receive when you experience our pet transportation service. Anyone can get you from point A to point B. It’s the professionalism, care and attention to you and your pet’s every need that separates us from any taxicab or other services. We make every effort to accommodate any special request you may need to make your pet’s trip a safe, comfortable and worry free experience.
You can schedule an appointment by calling us at 1.888.9 PETS 4 U (888-973-8748) or by completing our online request form. How far in advance do I need to make an appointment? In order to increase the chances of getting the time and day you prefer, we recommend that you make an appointment at least 24 hours in advance.
Yes. However, driver availability and choice of times may be limited.
All appointment request done online, requested through voice mail or email must be confirmed verbally and/or by email by a Pet Pros staff.
Yes. Owners are always welcomed to ride with their pet. Our vehicles have a full size bench seat in the back with more than enough room for you and your pet(s) comfortable ride.
A round trip is service that is continuous, meaning that the driver will wait throughout your pets appointment and will provide the return trip home immediately after. Please note: If your pet’s appointment requires a longer stay, you may want to consider scheduling two (2) individual one-way trips.
Our rates vary and there are other factors that are taken into account. You can view our rates for all of our transport services by clicking on the specific service link on our website.
Yes. We service most areas and all 50 states. Additional surcharge fee will apply.
Yes. This is one of the main benefits of using our service and that separates us from a regular taxi service. Our driver can assist you with getting your cat into their carrier, carrying your dog down, or assisting you in other ways that makes your trip to your destination easier on you.
If you need to cancel a scheduled appointment, we ask that you give us as much notice as possible. As long as we do not send a driver out, there is no cancellation fee. However, if we do send a driver, the minimum one way quoted rate will be charged.
Our normal business hours are Monday through Friday from 6 am to 9 pm and Saturdays from 7 am to 6 pm. Our Emergency Transport Service hours are from 6am to 11pm Monday through Saturday and all day Sunday, including all major holidays.
Our vehicles are each equipped with a pets first aid kit, a stretcher to carry large injured pets, a variety of sizes of crates, muzzles, leashes and harnesses and portable oxygen.
All cats are required to be crated for the simple reason that they are more difficult to restrain and the chances of them escaping are considerably higher. When transporting dogs, we usually crate all dogs except when the owner is accompanying their dog, if the dog is too large for the available crate or if the dog is injured and crating is not possible. In these cases, we prefer that dogs wear a harness in order to be safely fastened and secured in our van. Dogs that show aggression towards people or other dogs will need to be crated in order to be transported.
If you are planning not to travel with your pet, please make sure that the individuals who will be receiving your pet from us are notified and prior arrangement made with them such as payment for their services, care instructions, consent forms, confirmation of appointment with them or any other important information required by the pet service provider.
We provide long distance ground transport service to and from all 50 states. Pricing for all long distance ground transport service will depend on various factors. Please call us at 1.888.9 PETS 4 U (888-973-8748) for more information.
We can transport the stray pet to the nearest animal control facility. Please note that the person requesting the service will need to accompany the pet and regular pet taxi rates will apply. You can also try contacting your local animal control facility.
Our main objective is to respond to your call in a timely manner. Our experience with handling injured and critically ill pets will provide your pet with the care necessary to be safely transported to the nearest animal emergency facility.
Our deceased pet transport service can provide you with a compassionate and dignified way of getting your pet to their final resting place. We will transport your pet to your regular vet hospital, nearest animal emergency clinic or directly to one of the pet cemeteries/crematories. Our deceased pet transport service is available 24 hours, 7 days a week.
There are times when customers request for their pet to be picked up or drop off when they are not at home. In these cases we are usually given keys to the apartment or home. We are fully licensed, insured and bonded and all client keys that we have in our procession are securely stored away when not in use. References and proof of insurance are available upon request.
With our Airport Terminal Service you and your pet will be taken or picked up at the departure/arrival curbside area of the airport. We will need your flight information at the time you schedule your appointment.
Our Airport Cargo Service consists of us personally delivering your pet to the airlines cargo area. We ensure that your pet is prepared for its flight by checking that all required documentation is in order, kennel is assemble correctly and is airline approved. We can also provide assistance scheduling necessary vet exams, obtaining health certificates, arranging temporary boarding accommodations, provide comfort stops for pets transferring on to another flight, and provide long distance ground transport delivery to/from the pets final destination in various states.
We accept cash, checks (with a valid state ID or DL), MasterCard, Visa, American Express, and Discover. Payment is expected when service is completed.