Military Pet Relocation Services2018-07-30T18:27:58+00:00

Military Pet Relocation Services

Licensed, Bonded, & Insured


Military Pet Relocation Services
Frequently Asked Questions (FAQ)


What makes using your service different from using a regular taxicab?2018-06-13T15:07:58+00:00

Safety, Reliability and Courteous service are the extras you receive when you experience our pet transportation service. Anyone can get you from point A to point B. It’s the professionalism, care and attention to you and your pet’s every need that separates us from any taxicab or other services. We make every effort to accommodate any special request you may need to make your pet’s trip a safe, comfortable and worry free experience.

How do I make an appointment?2018-06-13T15:10:18+00:00

You can schedule an appointment by calling us at 1.888.9 PETS 4 U (888-973-8748) or by completing our online request form. How far in advance do I need to make an appointment? In order to increase the chances of getting the time and day you prefer, we recommend that you make an appointment at least 24 hours in advance.

Do you take last minute appointment requests?2018-06-13T15:10:53+00:00

Yes. However, driver availability and choice of times may be limited.

If I make an appointment online or by email is it safe to assume I will be provided service?2018-06-13T15:11:32+00:00

All appointment request done online, requested through voice mail or email must be confirmed verbally and/or by email by a Pet Pros staff.

Are pet owners allowed to ride along with their pet on trips?2018-06-13T15:21:51+00:00

Yes. Owners are always welcomed to ride with their pet. Our vehicles have a full size bench seat in the back with more than enough room for you and your pet(s) comfortable ride.

What is considered a Round Trip?2018-06-13T15:23:22+00:00

A round trip is service that is continuous, meaning that the driver will wait throughout your pets appointment and will provide the return trip home immediately after. Please note: If your pet’s appointment requires a longer stay, you may want to consider scheduling two (2) individual one-way trips.

What are your rates?2018-06-13T15:26:38+00:00

Our rates vary and there are other factors that are taken into account. You can view our rates for all of our transport services by clicking on the specific service link on our website.

Do you service the suburbs?2018-06-13T15:27:24+00:00

Yes. We service most areas and all 50 states. Additional surcharge fee will apply.

Do you provide assistance with getting my pet down from my apartment?2018-06-13T15:28:36+00:00

Yes. This is one of the main benefits of using our service and that separates us from a regular taxi service. Our driver can assist you with getting your cat into their carrier, carrying your dog down, or assisting you in other ways that makes your trip to your destination easier on you.

What is your cancellation policy?2018-06-13T15:42:49+00:00

If you need to cancel a scheduled appointment, we ask that you give us as much notice as possible. As long as we do not send a driver out, there is no cancellation fee. However, if we do send a driver, the minimum one way quoted rate will be charged.

What are your business hours?2018-06-13T15:58:49+00:00

Our normal business hours are Monday through Friday from 6 am to 9 pm and Saturdays from 7 am to 6 pm. Our Emergency Transport Service hours are from 6am to 11pm Monday through Saturday and all day Sunday, including all major holidays.

What types of animal handling equipment do you carry in your vehicles?2018-06-13T15:59:31+00:00

Our vehicles are each equipped with a pets first aid kit, a stretcher to carry large injured pets, a variety of sizes of crates, muzzles, leashes and harnesses and portable oxygen.

Does my pet need to be in a crated while being transported?2018-06-13T16:00:08+00:00

All cats are required to be crated for the simple reason that they are more difficult to restrain and the chances of them escaping are considerably higher. When transporting dogs, we usually crate all dogs except when the owner is accompanying their dog, if the dog is too large for the available crate or if the dog is injured and crating is not possible. In these cases, we prefer that dogs wear a harness in order to be safely fastened and secured in our van. Dogs that show aggression towards people or other dogs will need to be crated in order to be transported.

Do I need to go with my pet?2018-06-13T16:00:55+00:00

If you are planning not to travel with your pet, please make sure that the individuals who will be receiving your pet from us are notified and prior arrangement made with them such as payment for their services, care instructions, consent forms, confirmation of appointment with them or any other important information required by the pet service provider.

What states do you provide long distance ground transport service too?2018-06-13T16:03:56+00:00

We provide long distance ground transport service to and from all 50 states. Pricing for all long distance ground transport service will depend on various factors. Please call us at 1.888.9 PETS 4 U (888-973-8748) for more information.

If I find a stray dog or cat, what type of transport service can you provide?2018-06-13T16:09:03+00:00

We can transport the stray pet to the nearest animal control facility. Please note that the person requesting the service will need to accompany the pet and regular pet taxi rates will apply. You can also try contacting your local animal control facility.

What does your Emergency Transport Service do?2018-06-13T16:10:01+00:00

Our main objective is to respond to your call in a timely manner. Our experience with handling injured and critically ill pets will provide your pet with the care necessary to be safely transported to the nearest animal emergency facility.

Do you provide transport service for pets that pass away at home?2018-06-13T16:10:43+00:00

Our deceased pet transport service can provide you with a compassionate and dignified way of getting your pet to their final resting place. We will transport your pet to your regular vet hospital, nearest animal emergency clinic or directly to one of the pet cemeteries/crematories. Our deceased pet transport service is available 24 hours, 7 days a week.

Do you have access to customer’s apartment keys?2018-06-13T16:12:11+00:00

There are times when customers request for their pet to be picked up or drop off when they are not at home. In these cases we are usually given keys to the apartment or home. We are fully licensed, insured and bonded and all client keys that we have in our procession are securely stored away when not in use. References and proof of insurance are available upon request.

What is the difference between Airport Cargo and Airport Terminal service?2018-06-13T16:13:14+00:00

With our Airport Terminal Service you and your pet will be taken or picked up at the departure/arrival curbside area of the airport. We will need your flight information at the time you schedule your appointment.

Our Airport Cargo Service consists of us personally delivering your pet to the airlines cargo area. We ensure that your pet is prepared for its flight by checking that all required documentation is in order, kennel is assemble correctly and is airline approved. We can also provide assistance scheduling necessary vet exams, obtaining health certificates, arranging temporary boarding accommodations, provide comfort stops for pets transferring on to another flight, and provide long distance ground transport delivery to/from the pets final destination in various states.

What forms of payments do you accept?2018-06-13T16:14:14+00:00

We accept cash, checks (with a valid state ID or DL), MasterCard, Visa, American Express, and Discover. Payment is expected when service is completed.

Do you accept tips?2018-06-13T16:14:57+00:00

Tips are always appreciated but not required. The best tip we can receive is your continued business and referrals.

Military Pet Relocation Services Are Available In All 50 States

Military Pet Relocation Services Include:

Pet relocation services for military personnel. Pet Pros Services handles local, national, overseas, and international pet shipping services. Ask about our special Military rates!

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